1. Introduction
At ProTools Bundle, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By using ProTools Bundle, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies, please discontinue use of our services.
2. Information We Collect
2.1 Personal Information
When you create an account or subscribe to our services, we may collect the following personal information:
- Account Information: Name, email address, phone number, company name, and job title
- Billing Information: Billing address, payment method details (processed securely via Razorpay)
- Communication Records: Information you provide when contacting our support team
- Profile Data: Profile preferences, settings, and any additional information you choose to provide
2.2 Usage Data
We automatically collect certain information when you use our platform:
- Device Data: Device type, operating system, browser type, and unique device identifiers
- IP Address and Logs: IP addresses, access times, and pages visited
- Usage Analytics: Feature usage patterns, click streams, and performance data
- Cookies: Small text files stored on your device to remember preferences and session data
2.3 Third-Party Data
We may receive information from third parties, including:
- Razorpay: Billing and payment information for transaction processing
- Analytics Providers: Aggregated usage statistics from analytics services
- Social Login Providers: Information when you sign in using social media accounts
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: Delivering our platform features, tools, and functionality
- Account Management: Creating and managing your account, processing subscriptions
- Customer Support: Responding to your inquiries and providing technical assistance
- Improvement and Analytics: Analyzing usage patterns to enhance our services and user experience
- Security and Fraud Prevention: Detecting and preventing fraudulent or unauthorized activities
- Marketing Communications: Sending promotional materials (you may opt out at any time)
- Legal Compliance: Meeting our legal and regulatory obligations
4. Payment Information & Razorpay
All payment processing is handled by Razorpay, our authorized payment processor. Razorpay is PCI-DSS Level 1 certified, the highest level of security certification for payment card data.
When you make a payment, you are redirected to Razorpay's secure payment gateway. ProTools Bundle never stores your full credit or debit card numbers on our servers.
For recurring subscriptions, Razorpay stores a secure token that allows us to process future payments without handling your raw card details. Transaction records, including amounts and dates, are stored securely for our billing records.
Razorpay maintains its own privacy policy governing the data they collect. You can review it at https://razorpay.com/privacy/.
In accordance with Indian tax laws (GST Act), billing and transaction records are retained for a minimum of 7 years.
5. Data Sharing & Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our platform (hosting, analytics, payment processing) under strict data processing agreements
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction
- With Your Consent: In any other circumstances where we have your explicit permission
6. Data Security
We implement industry-standard security measures to protect your data:
- Transport Security: Production traffic is served over HTTPS
- Credential Protection: Passwords are stored as one-way hashes and payment credentials remain with Razorpay
- Application Controls: Sensitive requests use session checks, CSRF protection, rate limiting, and server-side authorization
- Access Controls: Strict role-based access controls limit employee access to customer data
- Hosting Controls: Infrastructure access is limited to authorized operators and hosting-provider controls
- Employee Training: All employees undergo regular security awareness training
In the event of a data breach that affects your personal information, we will notify you within 72 hours as required by applicable data protection laws.
7. Cookies & Tracking
We use cookies and similar tracking technologies to operate our platform, personalize your experience, and analyze usage. For detailed information about the cookies we use, please see our Cookie Policy.
You can manage your cookie preferences through our cookie consent banner or your browser settings.
8. Your Rights: GDPR & DPDP
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing for marketing purposes
- Right to Restrict Processing: Request limitation of data processing in certain circumstances
- Withdraw Consent: Withdraw previously given consent at any time
We commit to responding to all data subject requests within 30 days.
For EU/EEA users, our lawful bases for processing include contract performance, legitimate interests, and consent where applicable.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Account Data: Retained for the duration of your subscription plus 2 years after account closure
- Billing Records: Retained for a minimum of 7 years per Indian tax law requirements
- Support Records: Retained for 3 years after the support ticket is resolved
- Analytics Data: Anonymized and aggregated data may be retained indefinitely for analytical purposes
Upon requesting account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.
10. Children's Privacy
ProTools Bundle services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete that information.
11. International Data Transfers
ProTools Bundle is based in India, and your data is primarily processed and stored in India. If you are located outside India, please note that your data may be transferred to and processed in countries with different data protection laws.
For transfers from the EU/EEA to India, we implement Standard Contractual Clauses (SCCs) and other appropriate safeguards as required by GDPR Article 46.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our platform.
Continued use of our services after any modifications indicates your acceptance of the updated policy.
13. Contact
ProTools Bundle, a brand operated by Viralgrowth360
Address: B-367, DDA Flats, Bindapur, New Delhi-110059, India
Email: protoolsbundle25@gmail.com
Phone: +91 8368870932
Grievance Officer:
Email: protoolsbundle25@gmail.com
We acknowledge all inquiries within 48 hours and commit to a response within 30 days.