1. Overview
We believe in complete customer satisfaction. If you are not happy with your ProTools Bundle subscription, we offer a straightforward refund process backed by our 7-day money-back guarantee.
Our goal is to make the refund process as simple and transparent as possible. All refunds are processed securely through Razorpay, our authorized payment processor.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all new subscriptions. If you are not completely satisfied with ProTools Bundle within 7 days of your first payment, you are eligible for a full refund.
Eligibility Details:
- The 7-day period starts from your first payment date
- If you upgrade to a higher plan within 7 days of your initial subscription, the 7-day guarantee applies to the upgrade amount as well
- Annual subscriptions also qualify for the 7-day guarantee from the subscription start date
How to Request:
Simply send an email to protoolsbundle25@gmail.com with the email address associated with your account, and we will process your refund within 5-10 business days.
Note: If you are not satisfied for any reason within the 7-day guarantee period, contact us for a full refund.
3. Eligibility After 7 Days
Refunds requested after the 7-day period may qualify only under specific circumstances:
You MAY be eligible for a refund if:
- There was a billing error (duplicate charges, incorrect amount)
- Our service was unavailable for more than 50% of your billing period
- There was an unauthorized transaction on your account
- A critical feature you rely on has been non-functional with no resolution after 14 days of reporting
You are NOT eligible for a refund if:
- You simply changed your mind about the service
- You are requesting a prorated refund for unused partial months
- You purchased add-ons or one-time purchases (non-refundable)
- Your account was terminated due to violation of our Acceptable Use Policy
4. How Refunds Are Processed
All refunds are processed through Razorpay and are returned to your original payment method. The processing timeline depends on your payment method and financial institution:
- Credit/Debit Cards: 5-10 business days
- UPI: 1-5 business days
- Net Banking: 5-10 business days
- Bank Transfer: 5-10 business days
- Other Razorpay methods: Timing is shown by the payment provider and your financial institution
Please note that the actual credit to your account may take additional time depending on your bank or card issuer's processing policies.
Once your refund is processed, you will receive a confirmation email with the transaction details.
5. Cancellation After Refund
When a refund is processed, the related subscription is cancelled and access from that purchase is revoked. This prevents future recurring charges and keeps account access consistent with the refunded payment.
No future refunds: If you receive a refund, you will not be eligible for another refund within 6 months, unless we determine at our sole discretion that exceptional circumstances warrant an exception.
6. Promotional & Discounted Purchases
Refunds for promotional or discounted purchases are handled at our discretion. If a refund is approved for a promotional purchase made within the 7-day guarantee period, you will receive the amount actually paid, not the original full price.
For promotional offers outside the standard 7-day period, please contact our support team to discuss your options.
7. How to Request a Refund
Follow these steps to request a refund:
- Email protoolsbundle25@gmail.com with the subject line: "Refund Request"
- Include the email address associated with your ProTools Bundle account
- Optionally, provide a brief reason for your refund request (this helps us improve our service)
- If you are reporting an unauthorized charge, please include details about the transaction
Response Time: Our team will acknowledge your request within 24 hours. Refunds are typically processed within 5-10 business days after approval.
For account-specific requests: Sign in and open a tracked support ticket from the customer dashboard.
8. Contact
For refund requests or questions about this policy:
General Support: protoolsbundle25@gmail.com
Billing Inquiries: protoolsbundle25@gmail.com
Phone: +91 8368870932
Open a tracked support ticket or email us with billing and refund questions.